top of page

Wow Hairs
Return Pick-up and Self-Ship

Return Pick-up and Self-Ship

Learn how to schedule a return-pick up or initiate self-ship for the eligible items you want to return.

To check the status of your returns, go to Your Orders.

 

Your Orders

To schedule a return, visit the How to Schedule a Return help page to know more.

 

  • Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions.

  • Products can only be returned within their return window. Refer to Wow Hairs Return Policy to learn more about return window

  • In case pick-up is not available, self-ship option will be automatically selected. Read the section below on Self-Ship Guidelines for more details.

  • A refund will be issued to your original payment method, in accordance with Wow Hairs refund policy.

 

To ensure a successful Return Pick-up:

  • Return the item and all accessories in original condition with brand/manufacturer box

  • Keep the MRP tag intact

  • Return the user manual, warranty card and all other documents provided with the item

 

Please refer to the following points before raising a return pickup.

  • Return Pick-up will be attempted by agents between 7AM to 10PM on the scheduled date.

  • If in case pick-up is not completed on the scheduled day, it’ll be attempted again on the next day

  • A return will not be processed if the pick-up is cancelled due to missing or damaged item or its accessories (caused while in your possession).

  • Return cannot be picked from a new pick-up address different from the city to which the product was delivered.

  • If you have received a damaged, defective or wrong product, refer to the Damaged, Defective or Wrong Product FAQs for further guidance.

  • If you face any issues while raising a return pick-up request, refer to Return Pick-up Issues Help page for guidance and next steps.

 

Self-Ship Guidelines

In case return pick-up is not available, you can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.

  • A copy of invoice highlighting the items being returned (place it inside the return package);

  • Declaration of item details, value and return reason (paste on the return package); and

  • A return label with Wow Hairs tracking barcode (paste on the return package).

Note:

1. If you do not have a printer, you can also hand-write the declaration, return address and use the original invoice or a copy, highlighting the items being returned.

2. Return shipping charges will be refunded in accordance with Wow Hairs refund policy.

bottom of page