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Wow Hairs
Returns and Replacements - FAQ

Returns and Replacements - FAQ

Topic in this Help page:

Returns FAQ:

  • What can I return?

  • How to return items?

  • What are the return guidelines?

  • Where can I view status of return?

Return a Gift FAQ:

  • How can I return a Gift?

  • How can I return a Gift Card?

Replacement FAQ:

  • Can my order be replaced?

  • I want the replacement to a different address

What can I return?

You may request returns for most items listed on that are explicitly identified as "returnable" on the product detail page and/or our policy and within the 'return window' period. To know about the "non-returnable" categories and the specific return windows for categories eligible for return, please refer to the Returns policy.


Products that are physically damaged, defective, has missing parts, or are different from their description in the product details page are eligible for return. Refer to the Damaged, Defective or Wrong Product - FAQ page for more information.


How to return items?

Check the Return Policy


What are the return guidelines?

Your address and the item that you wish to return must be eligible for return.

If the return is not eligible for Pickup, a Self-Return option will be provided. For more details, please check our Return Pick up and Self Ship Guidelines.

Once the return is processed, you will, in accordance with Wow Hairs Refund Policy, be issued a refund to your original payment method.


Where can I view status of return?

Locate the item from Your Orders

Select Return/Refund status

How can I return a Gift Card?

Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.

Please refer to Wow Hairs Gift Card page to know more about adding gift card balance to your account, redeeming a Gift card and restrictions.


Can my order be replaced?

Only If the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available In-stock with

I want the replacement to a different address.

Replacement cannot be delivered to a different address. We recommend to return the item for a refund and place a new order with the new address.

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