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Wow Hairs
Refund Policy

Refund Policy

Quick Solutions

 

Once we receive your return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Wow Hairs wallet balance (in case of Pay on Delivery orders).

Refund Timelines:

The refund time period for different modes of payments is provided below.

Available refund method                           Refund Time-frame

 

Prepaid Orders

Wow Hairs Wallet Balance*          Up to 4 hours

Credit Card/ Debit Card                          Up to 5 Working Days

Net Banking Account                               Up to 5 Working Days

(Credited to Bank Account)                        

UPI Linked Bank Account                           Up to 5 Working Days

 

Pay on Delivery Orders

NEFT to Bank Account                              Up to 5 Working Days

Wow Hairs Wallet Balance*          Up to 4 hours

Paper Cheque                                        Up to 10 Working Days

Wow Hairs wallet balance is a sum of all balances associated with Wow Hairs Gift Cards in your Wow Hairs account and are subject to the Gift Card Terms and Conditions.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Wow Hairs account (as Wallet Balance).

 If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.

  • To add your bank account through mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.

  • To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.

 

Note: Refunds cannot be processed to third-party accounts. The name on your Wow Hairs account should match with the name of the bank account holder.

 

Paper cheque clearing

All cheque refunds will be in form of "at par" Bank cheques.

If you plan to present the cheque in person in your town / city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

  • If you are dropping the cheque in a clearance box, please consult with bank for using the box

    • Marked Local Cheques

    • Marked Outstation Cheques

 

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Wow Hairs will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

 

Shipping Cost Refunds

  • For Return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.

 

Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.

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