At Wow Hairs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your hair extensions, we offer a straightforward return or exchange policy. Your satisfaction is our priority, and we are dedicated to ensuring that our customers can shop with confidence. We are here to assist you with any queries or concerns regarding returns or exchanges.

 

For more information on How to Schedule a Return Click Here
 

• Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on www.wowhairs.com
   

• Return will be processed only if:

  • it is determined that the product was not damaged while in your possession;

  • the product is not different from what was shipped to you;

  • the product is returned in original condition (with Wow Hairs' box, MRP tag intact, catalogue, and all the accessories therein).
     

• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
   

• Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
   

• Products may be eligible for replacement only if the same product / item is in stock at Wow Hairs
   

• If the replacement request is placed and Wow Hairs does not have the exact same product in stock, a refund would be issued to you.
   

• Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
   

• In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Wow Hairs reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
   

• Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 2 days from the delivery of the product.

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• Note: All product categories are non-returnable for International Customers for Export Orders.