Wow Hairs
Return Pick-up Issues
Return Pick-up Issues
A return pick-up can fail due to various reasons such as:
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Customer not available
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Verification failed
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Return pickup cancelled
If you facing issues with your return pickup request, here are some steps you can follow:
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In case you were not available during the chosen return pick-up slot, the Delivery Agent will try up to 3 reschedule attempts after calling and confirming with you. After 3 failed attempts, the pick-up will be cancelled. You can create a new return request once the existing request is cancelled.
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Delivery Agent will check the product during the pick-up. If the verification fails, because the product is not in its original state (has been used, missing original tags etc.,) the delivery agent may cancel the pick-up.
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At times the pick-up attempt may be automatically cancelled or un-attempted. In such cases, please create a new return request.
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If you are able to confirm the product's original state and your availability during the pick-up slot, you can re-initiate a fresh return:
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Go to Your Orders.
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Select the item that you have scheduled for return.
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If the return request was approved, select View Return/Refund Status.
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Select Cancel Return. By selecting "Cancel Return" you can reschedule your pickup, make changes to your return or choose to no longer return the product. You can start a new return after the current request is cancelled.
Note: If you have already shipped your return item, we will not be able to cancel your return.
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Select Cancel Return.
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On the following page, select Cancel Return.
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Once the active return request is cancelled, you can create a new pick-up request in Your Orders. To schedule a return, visit How to Schedule a Return help page.